Contact our team
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Whether you need help with registration, KYC, deposits, or withdrawals, contact us through the channels below for a quick response. Live chat is usually fastest; email works for document uploads and detailed enquiries. We aim to resolve most requests promptly and guide you through any account steps. Our team can also explain bonus terms and verification steps.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat recommended for urgent issues; email for documents) |
| General Enquiries | [email protected] (company info and account questions) |
| Affiliate Enquiries | [email protected] (partner programmes and applications) |
| Phone | +44 20 7946 0857 (Mon-Fri, 09:00-18:00) |
| Working Hours | 24/7 (Live chat; email replies within 24 hours) |
Email Support
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents. Please use [email protected] or your account email, include a clear subject line, and provide up-to-date contact details and any relevant screenshots to avoid delays. We aim to respond promptly once we have all required information.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. More complex cases - such as verification, disputed transactions, or detailed account reviews - may take longer depending on their nature and the checks required. We’ll keep you informed by email and live chat, and appreciate your patience while we resolve your request.
Feedback
We value your feedback, please tell us any suggestions, ideas, or issues you’ve noticed to help improve the site. Every message is read by our team and used to refine features, promos, and user experience. Your input matters: submit comments anytime and we’ll carefully review them to make the site clearer, faster, and more enjoyable for all players.